1. General

These Terms and Conditions (“Terms”) govern your use of the Derive website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Eligibility

You must be at least 16 years of age to make a purchase from our store. By placing an order, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into a binding agreement.

3. Products and Pricing

• All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
• Prices are displayed in your selected currency (EUR or USD) and include applicable taxes unless stated otherwise.
• We make every effort to display product colors and details as accurately as possible. However, we cannot guarantee that your monitor's display will accurately reflect the actual color of a product.
• We reserve the right to modify prices at any time. Price changes will not affect orders that have already been confirmed.

4. Orders and Payment

• Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
• An order is confirmed once payment has been successfully processed and you receive a confirmation. Until that point, no binding contract exists.
• We accept payment via major credit and debit cards, processed securely through Stripe. All transactions are encrypted and comply with PCI DSS standards.
• If we are unable to fulfill your order for any reason, we will notify you and issue a full refund to your original payment method.

5. Promotional Codes and Rewards

• Promotional codes and gift cards are subject to their specific terms and conditions, including expiration dates and usage limits.
• Only one promotional code may be applied per order unless otherwise stated.
• Promotional codes cannot be exchanged for cash and are non-transferable unless explicitly permitted.
• Our loyalty rewards program grants points based on order value. Points and tier status are subject to change, and we reserve the right to modify the program at any time with reasonable notice.

6. Shipping and Delivery

• We offer standard shipping on all orders. Estimated delivery times are provided at checkout and are not guaranteed.
• Delivery times may vary depending on your location and circumstances beyond our control, including customs processing for international orders.
• Risk of loss and title for purchased items pass to you upon delivery to the carrier.
• You are responsible for providing an accurate and complete shipping address. We are not liable for delays or non-delivery resulting from incorrect address information.

7. Returns and Refunds

• We accept returns within 30 days of delivery for items in their original, unworn condition with all tags attached.
• To initiate a return, please contact our customer support team. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
• Refunds will be processed to your original payment method within 5–10 business days of receiving the returned item.
• Sale items and gift cards are final sale and cannot be returned or refunded.

8. Intellectual Property

All content on this website — including text, graphics, logos, images, product designs, and software — is the property of Derive or its content suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

9. User Accounts

• When you create an account, you are responsible for maintaining the security of your email address and any associated access.
• You agree not to share your account or one-time passcodes with others.
• We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activity.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Derive shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or the purchase of our products. Our total liability for any claim arising from a purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Luxembourg.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website following any changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Derive
Email: support@deriveshop.com